We not only have customer service; we have a nurse on staff to answer incontinence questions. Please, finding a non-leaking, high absorbency solution can be difficult. Please call our customer service right away if you are leaking and in crisis, the number is 866-559-0353. A gentle, helpful person will walk you through finding a real, full solution. 

We find people are so concerned about cost. And what we have come to find is that full solutions are a delicate balance between working with someone's real budget, getting as high an absorbency incontinence product as possible, and getting a full featured adult diaper that fits right. If you can do all that, you are doing really well. Unfortunately, this sometimes takes guidance as the incontinence product selection is not really clear sometimes. We've provided a Best Adult Diapers article to help you choose good products, and if you really want to balance budget and products well, call customer service and get the best solution. Another option is to thoroughly read product descriptions if you are not comfortable calling. We have made some of our top descriptions extensive. See our top product for an example.

 

General Information

Should I get disposables or reusables?

It depends. Reusables save money long term, but they are an initial up-front cost. See our Why Are Adult Cloth Diapers Better article for more info. With the reusables, the purchase lasts a long time. If you do the math, the reusables cost a lot less long term because of this.

Another thing to consider when deciding is that disposables sometimes can give you a better fit or give you more absorbency that reusables. You can always add a reusable booster pad for more absorbency, but some people find that reusables just won’t do the full job. Many times they will, but not always. I would call and talk to customer service at 866-559-0353 if you are thinking this might be the case for you.

One more thing to consider is using a reusable at some times and using a disposable at others. This can cut down on long-term costs. Many people spend a ton on adult diapers because they are fully incontinent, and any reusables they can add in for even part of the time can cut back on costs immensely.

Note that reusables usually do not work for major bowel incontinence or dramatic sizes.

What do you have for older children or teens?

We have a ton to offer for older children or teens that are having trouble with potty training lasting too long, or for special needs. There’s a whole section here that covers these sizes and products, and if you search through there, you will find there are products at any size you need for this. There are products of many different types there. We specialize in youth products.

What do you have for plus sizes?

We have a whole plus size section here, with products that go up over 100” around the waist. Search around there and you should find what you need. There’s a lot of choices there.

What do I do on the go?

For on-the-go, usually you want a pull-up or brief that is not too bulky that will do the job, a carrying bag, a plastic bag to put the soiled diaper in, some wipes, an odor eliminator, and some gloves. Make your to-go bag and feel more free about going out in public. For more help doing this, see our article on the topic Incontinence On The Go.

Do you have swimwear that can help me?

We have several choices of adult and youth swimwear that you can use for getting back in the pool with bowel incontinence. Most swimwear if solely for bowel incontinence, though the SoSecure can sometimes protect against slight urination. We have many sizes and several choices. Perhaps the best are that SoSecure and also the Pool Pal reusable for adults or youth, which doesn’t look robust but is designed very carefully and robustly to work well in the pool.

What products do you have that will help me keep my dignity?

This depends on what your concern is. There are a few things you can do. For women with light to moderate incontinence, you can try a panty-type product found here, full with lace and the look a woman would love. For a man, try the boxers or underwear with a functional fly if you have light to moderate incontinence. If you have full (heavy or overnight) incontinence, try wearing a pull-up at first. These are more like regular underwear and thus people tend to feel better about them.

There are a lot of options for light to moderate incontinence. Heavy or overnight is tougher. If you have the fuller incontinence, try using a pull up such as the Tranquility Premium Pull-Ons and look up kegel exercises on the internet or youtube to get your incontinence level down, there are answers, and you should not feel bad for your condition. Try talking with someone you love as well to feel better about using these products. Millions of people use them every day. You are not alone.

Leakage

I got these adult diapers at the department store and I leak badly, what can I do?

This is one of the most common phone calls we get at customer service, a person has heavy or overnight incontinence and they try to treat it with the inexpensive adult diapers from the local department store. They call us up because it’s leaking, many times badly.

The solution is to use a good incontinence product. You often get what you pay for with these products as long as you pick the right brand. Try a Tranquility product for the biggest bang for your buck or even a Select product, which is Tranquility’s economy series. Most of all, buy something that will really work. There are many solutions, but none of them will be at your local store and they all will cost a little more, but it will be worth it. Also, you won’t go through so many changes if you get the right product. The great part is, if you get the right fit it won’t leak! That’s what we try to help you with.

Pick your level of incontinence here and see what your good solutions are for best results. Going with the cheapest option doesn’t always work with adult diapers, but there’s always ways to save money.

I’m leaking, how do I get it to stop?

Make sure it fits right first. See our sizing guide to see that you got the right fit for your product. If it fits right, and it is a good product at your incontinence level, then you may need to add a booster pad, especially at night. Try adding reusable underpads if your bed is getting wet. They tend to bunch up less than disposable underpads and can be rewashed.

Also, try a better product with more absorbency, and if that does not work, try adding booster pads to that product. Sometimes it takes a person two or three different trial packs of products and some booster pads to find a solution. Don’t order a full case until you find something that works.

Some people also add a cover-up for security. Finally check with your doctor on lifestyle changes you can make to keep the incontinence down, like not drinking too much caffeine or alcohol. You can also look up kegel exercises on the internet or youtube to get your incontinence level more under control with patience and exercises each day.

I leak at night, what is everything I can try?

First, make sure the product fits right (see our sizing article here) and is a product labeled at or above your level of absorbency. Then you can try adding booster pads, maybe a cover-up, and probably reusable underpads for the bed. If you are unsure of what product to try, many people love these Tranquility Premium Pull-Ons, though even with them there is sometimes a need for booster pads. Try the Dignity Extra Duty Doubler Pads or these stackables get up to sixteen additional fluid ounces of containment. The average full bladder holds sixteen fluid ounces of fluid, so these booster pads really boost things.

Finally, if you just can’t get it, call our customer service department and see if they can help at 866-559-0353. That’s what we’re here for.

I leak through the legs, what can I do?

Make sure you’ve got the right size! See our sizing article here. If that doesn’t work try a different product. Try this Tranquility product or this Prevail product. Both have extra leg elastic. If none of that works, try adding these stackable booster pads and positioning them near the leg openings where it leaks.

Finally, if nothing else works, try calling our customer service department for detailed help at 866-559-0353.

My bedding keeps getting ruined by leakage, can you help?

Many times, yes. First, make sure that your product fits correctly. To know more, see this sizing article. Secondly, make sure you have a quality product. If you’re having trouble at night, usually you have an “Overnight” level of incontinence. If you are using a product rated for overnight incontinence that is good quality, you can try a different product or add booster pads and reusable underpads. Try this Tranquility product if you are unsure of your product.

If you know your product fits, is rated for overnight incontinence, and is good quality, try adding booster pads such as the Dignity Extra Duty Doubler Pads or these Dignity Stackables. You can add 16 fluid ounces of containment to your incontinence product with these.

Finally, add reusable underpads and perhaps a cover-up. Reusable underpads don’t bunch up as easily as disposable underpads and can be re-washed for reuse. They can really save the bedding against accidents.

Some people add cover-ups, found here, for additional security. Finally if you are having trouble after all that (or if you just need help) call our customer service department, which is knowledgable and happy to help, at 866-559-0353.

How to Get Help

How do I contact you for help?

You can email us, email our nurse on staff, call us at 866-559-0353, or leave a question at the form on any article page.

Do you have a nurse on staff that can help me?

Yes, go to this page and send her an email.

How can your auto-reorder help me?

Auto-reorders are for customers who need to purchase more than once that want convenience. You choose what you order. You choose when you want it delivered. You choose the interval between deliveries. We deliver your product or products to your door at the intervals you choose. Your price never goes up on the products delivered for one full year. It’s really easy and convenient. Go to this page to learn more and sign up. You can also email us or call us to sign up at 866-559-0353.

How to use this site

How do I choose the right product?

We have a whole guide on this, How to Choose the Right Incontinence Product. To summarize, make sure it fits right (see our Sizing Guide), get the right level of incontinence, buy a quality product, and buy any peripheral products that you will need to go with it. See the article to learn more.

How do I find the right size of product?

See our complete Sizing Guide here.

How do your absorbency ratings work?

Our absorbency ratings are based on how much liquid you output in a single bladder loss. The How to Choose the Right Incontinence Product article covers it in depth, but let’s discuss it here as well:

Light absorbency: 0-4 fluid ounces of liquid loss at one time (see this fluid ounce to bladder to cup size comparison chart to get an idea of how much this is) Moderate Absorbency: 4-10 fluid ounces of loss at one time Heavy Absorbency: Up to 16 fluid ounces of fluid loss (full bladder loss) at one time. Overnight Absorbency: Full bladder loss at night. Bowel Incontinence: Any bowel loss

Find your level of incontinence and choose a product that works for your needs. All products on this site say what level of incontinence they are for, and you can navigate through the different products with different levels on this page.

What’s the difference between a diaper with tabs (brief) and a pull up?

A pull up is the most common adult diaper since they are most like normal underwear. They pull up just like normal underwear. You have to take your clothes off to change them, and they do not get quite as snug as a brief with tabs. They often tear off (tear-away sides) when you are done with them.

A brief with tabs closes with tabs on the sides like a baby diaper with tabs does. This means that you can get a little more snug fit, and you can change them without taking your clothes off. Also, if you have bowel incontinence, you’ll usually be using a brief with tabs.

Do I buy a case or a pack at first?

Definitely start with a pack. You don’t know if the product will fit or work right at first. Buy a pack and test it out. Once you know you have a product that will work, then buy a case to save money per diaper.

Best Adult Diapers

What are your best adult diapers?

We have a top-rating guide for this, The Best 10 Adult Diapers that discusses, based on research and personal interviews, what works best for people.

Why is Tranquility Premium Overnight Pull-ons rated your best adult diaper?

This is rated as our Best Adult Diaper mainly because of personal interviews and what we’ve found through customer service. Many, many people have trouble with leakage, and what’s come up over and over is that if they switch to this product, they find it fits well and absorbs well no matter what their needs. It’s often the best solution we can provide on up to nighttime incontinence. People have also said it is very comfortable and that they didn’t have to change it as much. It is truly most often the best solution and thus is rated #1.

What brands are the best?

Tranquility, we’ve found is the best. Other good brands are Prevail and Tena. Abena is good if you can spend the money. Select is a good economy brand.

What are the best puppy pads?

We have a puppy pads section here. Puppies go incontinent too, check it out. We care about our puppy customers. A couple of the best pads are Dura-Last Ibex Underpads and Maxicare Disposable Underpad.

Cost & Payment

Why won’t a cheap product work for leakage?

Unfortunately, you often get what you pay for with Adult Diapers, and if you have really heavy leakage, often the cheapest product just doesn’t work. Select if sometimes a brand you can try, as it is an economy brand with pretty good absorption, but if you have heavy or overnight incontinence, often you have to go with a Tranquility or Prevail product. There’s just no other way to get the absorbency that it takes to deal with these issues. Cheap products often don’t work, or more often they work partially and leak.

What’s the best cheap adult diaper?

Try The Select Disposable Underwear for Heavy incontinence. Also try the Select Disposable Briefs. Some of the Prevail products work well and are not expensive, like the Prevail Extra Protective Underwear. The McKesson Protective Underwear Ultra and the McKesson Ultra Tab Closure Brief are good for a budget. Some of these will take booster pads if you want to use them at night. As you may know, the cheapest incontinence products are not always high absorbency.

Do you take Insurance?

Insurance usually will not cover incontinence products. Check with your insurance company to see if they will reimburse you, a few will. If so, then you can order and get it paid for later.

What payment methods do you take?

We take Visa, Mastercard, American Express, Discover, Paypal, Check, Money Order, and e-check. Payments made by e-check, check, or money order must be cleared before we ship out your product. All other payment methods get the product shipped out right away.

Recommendations

What do you recommend for light incontinence?

Try our light incontinence section here.

What do you recommend for moderate incontinence?

Try our moderate incontinence section here.

What do you recommend for bowel incontinence?

Try our bowel incontinence section here.

What do you recommend for people with dementia?

Try either a product that looks like normal underwear or panties if you can. These will be torn off less since they will look like what the person is used to. If it’s full incontinence, you may have to use a pull up. See our Alzheimers’ and Incontinence article for more help.

What products do you have that are discrete and quiet? Anything that says cloth-like or poly backing will not make rustling noises like plastic backing products do. Also, get something that is bulky enough to work but not so padded that it shows through clothing. If you’re really concerned, try a small pack of a couple things and see if they work.

I have a brace and cords, what product will work for me?

Many times, this calls for a belted undergarment. See this section to try them out. They are a belt with a pad that often gets around braces and cords.

Helper Products

How can adult diaper booster pads help me?

Booster pads add capacity to your existing product, often by a lot. Our booster pad section is here. Try one of the Dignity products for the biggest bang for your buck. Some add up to sixteen fluid ounces to your product, which is very significant. If you are leaking, first see our Sizing Guide to make sure you are getting the proper fit and that you are using a quality product

How can adult diaper covers help me?

Some people find extra security by using a cover up. See this section to see your choices. The Vinyl Pull On Pants are very popular, as well as the Sani Pants. Covers are usually not necessary, but some people prefer them.

What additional incontinence products and supplies might I need to use?

We recommend some wipes to help clean up, perhaps some gloves, and if odor is an issue use an odor eliminator. If your skin is getting chaffed, try a skin cream.

My skin gets irritated, what do I do? We have skin creams and ointments that can help this. See this section or try Remedy Skin Care Cream.

I have trouble with odor, what do I do?

Try an odor eliminator in this section or just try the Carra Scent Odor Eliminator. They are made to absorb, not cover up odors. They can be very effective.

Absorbency – this is the amount of fluid that a product absorbs. It is in fluid ounces. A fluid ounce to cups to bladder size conversion chart can be found here.

Adult Cloth Diapers – This is usually reusable diapers with tabs that can be washed 200-300 times, depending on the product. They are an inexpensive (long-term) way to treat urinary incontinence. They are a lot like a big cloth baby diaper. They often use snaps or Velcro to get a snug fit. An example is the Ultra-Fit Reusable Brief.

Adult Diaper – This is a general term for a pull up, diaper with tabs, incontinence underwear, belted undergarment, or swim diaper that protects the person against incontinence. They are made to absorb urine and/or bowel and treat urinary and bowel incontinence.

Adult Diaper Cover – this is a cover that goes over the top of regular incontinence products. It is reusable and catches any access liquid. Some people feel they give added security.

Bariatric Products – see plus sized diapers

Belted Undergarment – this is a belt with a large incontinence pad, usually used if the person has a brace or wires connected to them. Some other people prefer them too.

Bladder size – the amount a bladder can hold. For adults, it is 16 fluid ounces. Click here to see a comparison chart.

Booster Pad – This is a pad that adds absorption to an existing incontinence product. Normal incontinence pads are waterproof on one side. Booster pads are not. They absorb their fluid, then pass the rest on to the diaper or brief with tabs, providing more absorption, especially at night.

Bowel Incontinence Product – these are products specifically designed for bowel incontinence. They are often made to catch both urine and bowel. The section on this site for them can be found here.

Brief – see diaper with tabs

Complete Incontinence – see full incontinence

Diaper with Tabs - This is an incontinence product, often for heavy or overnight incontinence, that is like a pull up but has tabs on the side for a snugger fit. This product can also be taken off without removing clothing.

Disposable Diapers – any adult diaper that is disposable as opposed to reusable products.

Disposable Underpad – this is a disposable pad that is placed on the bedding to protect it and absorb any excess fluid loss.

Fecal Incontinence Product – see bowel incontinence product

Fit – this is how well a product conforms to your body and size.

Fluid ounce – a measurement amount that is used for absorbency in an incontinence product. Click here to see a comparison chart.

Full Incontinence – This means at least 16 ounces of fluid (a full bladder) per bladder loss.

Heavy Incontinence - a product, usually a diaper with tabs or pull up underwear product, that holds up to 16 fluid ounces of liquid per bladder loss during the day. Click here for a fluid ounce to bladder to cups conversion chart. Click here to see our heavy incontinence section.

Incontinence Pad – a pad that catches fluid for people with light incontinence. These go in regular underwear usually.

Incontinence Panty – this looks like a women's panty, often with lace or a bow, and they double as light to moderate incontinence products.

Incontinence Product – This is a more general term for adult diapers, that also includes pads, underpads, cover-ups and peripheral skin and cleaning products.

Incontinence Underwear – this is the general term for women’s incontinence panties and men’s incontinence underwear, usually for light to moderate incontinence.

Light Incontinence – a product, many times a pad, that holds 0-4 fluid ounces of urine. Click here for a fluid ounce to bladder to cups conversion chart. Click here to see our light incontinence section.

Level of Incontinence – This is the level of incontinence that a product is ranked for, whether it be light (0-4 fluid ounces of containment), moderate (4-10 fluid ounces of containment, heavy (up to 16 fluid ounces of containment), or overnight (16 fluid ounces of containment or more at night). Each product says what its level of incontinence is for, and a section for determining what product to use is here. Click here for a fluid ounce to cups to bladder size comparison chart.

Moderate Incontiennce – a product, usually a pad or incontinence underwear product, that holds 4-10 fluid ounces of liquid per bladder loss. Click here for a fluid ounce to bladder to cups conversion chart. Click here to see our moderate incontinence section.

Nighttime Incontinence – This is 16 fluid ounces or more of fluid loss at night and the products that go with it. Nighttime incontinence normally requires a diaper with tabs or a pull up rated for that level.

Odor Control – this is the type and amount of odor catching in a given product.

Overnight Incontinence – a product, usually a diaper with tabs or pull up underwear underwear product, that holds 16 fluid ounces or more of liquid per bladder loss at night. Click here for a fluid ounce to bladder to cups conversion chart. Click here to see our overnight incontinence section.

Plus Sized Diapers – this is a larger size adult diaper product. The plus size category can be found here.

Pull up – This is an incontinence product, often for heavy or overnight incontinence, that looks and feels more like regular underwear and pulls up like a pair of underwear. This is the most common type of product for full incontinence, probably because it seems to keep dignity better.

Puppy Pad – this is a pad that protects an incontinent dog or puppy needing help with potty training. Puppies have these problems too!

Reusable Adult Diapers – This is a general term that includes adult cloth diapers, incontinence underwear, and cover-ups.

Reusable Products – This is a general term that includes reusable adult diapers as well as reusable pads and underpads.

Reusable Underpad – this is a reusable pad that is placed on bedding to protect it from excess fluid loss. It doesn’t bunch up as easily as the disposable type, and it can be washed and reused.

Stress Incontinence – This is a light incontinence condition that usually makes people lose a small amount of fluid when they cough, sneeze, exercise, etc. It can usually be treated with a simple pad.

Swim Diaper – this is an adult diaper that helps bowel incontinent people go back in the pool. One version, the SoSecure swim diaper, also protects against slight urinary incontinence when tested carefully and sized correctly.

Tab – the tab on the side of a diaper with tabs. They are what holds that product snugly. You may be more familiar with these on baby diapers.

Tear-away sides – on a pull-up, this means that you don’t have to remove clothing to take it off – you can just tear it off.

Urge Incontinence – This is the type of incontinence where the person suddenly needs to go to the bathroom and cannot always make it. It is usually light to moderate incontinence, but can be more dramatic.

Youth Diapers – this is an adult diaper made for youth. The youth section can be found here.