Our customer service is loved. Here are a few testimonials:
Testimonial 1: “I just got off the phone with one of your customer service folks. She was extremely helpful in solving a problem with my mom's shipments. Just thought you should know your customers appreciate people like her. She is a valuable company asset at the very least.”
Testimonial 2: “I would like to say a special thanks to Beverly for handling my call a couple of weeks ago. She took care of the matter with such professionalism and I was very satisfied. I can't say enough good things about her. Thank you again”
Testimonial 3: “I just wanted to take time to give you feedback on the wonderful experience I had yesterday with your staff member!
I was lucky to speak with [customer service member], who is extremely knowledgeable on your merchandise. I have a special needs son who is 7 but developmentally a 3.5 year old. He will probably never speak and/or be toilet trained. Not only did she compassionately listen to my story, she engaged in finding me the best quality diaper for my son. She was honest, straightforward and very funny. I felt like she listen and was able to give me thoughtful direction.
My son just outgrew size 6 Wal-Mart Diapers and calling IDIAPER was a huge step for me. It’s another way of me facing my level of denial about my son’s future. I just assumed “in my motherly denial state” that he would have progressed more. [Customer service person] was not only a fabulous sales person but also a great therapist I know that her job is not to listen to customer’s stories yet she made me feel human. You don’t get that level of customer service anywhere else. She is a gem and I hope she knows how special she really is. Not only in customer service but as a human being!“